FAQs
Below is a list of frequently asked questions. Please check the questions to see if your question has been answered. If you still have a query, please contact us using our enquiry form.
Can I run Flash on my PC?
E-Learning FAQs
Q: How much bandwidth do I need to run a Balance Learning online course?
Bandwidth per user for a course which includes audio and video is between 96K and 160K bits per second peak rate depending on required video quality (the average is lower). For a non-audio course the bandwidth is below 56K bits per second.
Q: Are the Balance Learning courses SCORM compliant?
Yes, the Balance Learning courses conform to the SCORM 1.2 runtime environment and conform to the AICC standards.
Q: What browsers are supported by the Balance Learning product and what additional software/plug-ins are needed to enable full functionaility?
Browsers:
- Microsoft® Internet Explorer v5.5 or higher.
- Netscape® Navigator 4.77 or higher (exc. 6.0 & 6.1).
- Apple Safari
- Google Chrome
- Firefox
Plug-ins:
- Macromedia Flash Player version 6.0 or higher.
Q: What is the expected resource use on our servers?
Storage requirement on server for an audio and video based course is between 40 and 80 megabytes per hour of courseware depending on the amount of video. Non-audio courses require 5 to 15 megabytes per hour.
Q: What specification should the user PC have in order to run the courses effectively?
400MHz Pentium processor pc or Apple Mac
64MB free available system RAM
800*600 Screen resolution or greater, 16 bit colour depth (24 bit recommended)
Sound Card with speakers or headphones (Text versions do not require this)
Windows® 98SE, ME, NT4 (SP 6), 2000, XP Home, XP Professional, Mac® OS X or higher
OR Windows XP within Citrix thin client environment (provided Macro FlashT Player version 6.0 or higher is installed)
Q: Do the Balance Courses use any of the following technologies: QuickTime, Windows Media Player or RealPlayer?
No. The Balance Learning courses do not use any of these technologies. The only additional plug-in required to play the courses is Macromedia FlashT Player.
Interactive eBook FAQs
Q: How do I view and complete the online PDF activity eBooks?
PC/Mac
In order to read a PDF file, you must have Adobe Reader (or another PDF reader which supports PDF forms) installed on your PC/Mac. Adobe Reader is free and can be downloaded here. Follow the instructions on the Adobe site to download and install the Adobe Reader onto your machine.
You will then be ready to read and complete the Balance Learning Interactive eBooks.
Please note: When downloading the eBooks in Google Chrome, please save to your desktop and open using your PDF Reader. Chrome’s built-in PDF viewer does not currently support all of the functionality included in our eBooks.
iPhone/iPad
You will need to download a PDF reader that makes it possible for iPhone/iPad users to not only read and manage PDF documents, but also enter information into form fields. Apps that enable this functionality for iPhone/iPad include: PDF Expert from Readdle, Touch-Fill-Go from EarthLink, Inc. and Form Tools PDF From Relevantwalk Software.
Android mobile and tablet devices
Although the Android platforms have a native PDF reader built-in, it does not allow users to complete forms. Therefore Android users will need to download an App that enables them to fill in PDF forms. Examples of applicable Apps found on the Android Market include: qPDF Notes from Qoppa Software (Demo and full versions) and ezPDF Reader from Unidocs Inc.
Other mobile devices
Please ensure the PDF reader you use to view the Balance Learning Interactive eBooks has the capability to complete forms included to ensure you can utilise the full functionality of our eBooks.
Q: Will it cost me anything to download PDF Reader Apps
Whilst there are many PDF Readers that are free, most PDF Readers that support PDF forms (which is required to complete the Balance Learning Interactive eBooks) will not be free. The cost may vary according to the software and platform you are downloading on to.
Interactive DVD FAQs
Q: How do I play the DVDs on a PC/Mac?
Firstly ensure that your system matches the minimum requirements:
- DVD-Rom Drive ; and
- DVD Software e.g. InterVideo WinDVD, Cyberlink PowerDVD, or Windows Media Player 8 or above + DVD Decoder; and
- Sound Card
1. Launch the software automatically and begin to play; or
2. You will need to navigate to the DVD-Rom Drive using the PC's 'My Computer' window in order to manually launch the DVD; or
3. Some PCs will require the DVD software to be open before manually launching the DVD from the 'My Computer' window.
Use the mouse or the computer keyboard to navigate around the course and to answer the questions. You can also use the software's play, pause, forward, rewind functions to navigate through the course.
Q: How do I play the DVDs on a DVD Player?
1. Place the DVD into the DVD Player.
2. Ensure the television is set to the DVD channel.
3. The DVD will automatically begin to play.
4. Use the DVD player's remote control to navigate around the course, answer questions and control the DVD as you would any normal DVD film.
Q: The DVD sometimes jumps. What can I do to stop this happening?
This is a common problem that occurs when there is dust or dirt on the disc. Please wipe the disc with a soft clean cloth to resolve the issue.
Other FAQs
Q: I am trying to demo your courses but am experiencing problems with the course launching. What is the solution?
The most common problem will be that pop-up blocker is enabled on your PC. You will need to allow pop-ups from www.dimensionmanager.co.uk (Our LMS) in your chosen pop-up blocking sofware.
Q: You mentioned 'Licences' , what does this mean?
When one student/employee auto enrols or is set up on the course, this is one licence and the licence is for one year. They can access the course as many times as they like until the licence expires.
Q: I have 1000 people to put through a Health and Safety course, and not enough time to organise and look after it all, what can you do?
We suggest a auto enrol page which we will create and host and provide you with this link. You can then place this link on the staff notice board, your intranet, emailed out - in fact anywhere your staff will see it. At any point you can ask us for an audit report to see how many people have signed up. Alternatively we can give you an administrative login to allow you to view the number of users and even their post test scores.
Q: What do I do as an administrator?
Nothing, unless you want to. You can manually set up anyone on to the course, view audit reports and even set up automatic reminder emails to be sent if the post test isn't completed.
Q: Where can I get the government guidelines for Health and Safety Training?
Health and Safety Executive will give you all the information.
