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Course Description

Are you a Simon Cowell of feedback? Do people dread your cutting remarks and critical observations? Or are you the 'Mr/Ms Nice Guy', always positive, and if you can't find something good to say, you don't say anything at all...?

Giving feedback effectively is about improving performance - not crushing feelings or avoiding difficult conversations. It's not only a critical management skill, it's a valuable communication skill for anyone to master.

Course Topics

Module 1 (23 mins) Giving and Receiving Feedback

Learning Outcomes

Once you have completed this course, you will have learnt the skills and techniques to:

• Identify constructive and negative feedback and their effects
• Frame feedback constructively, and alter it to suit the individual’s style
• Encourage self-discovery and problem solving on the part of the staff/employee
• Approach receiving feedback calmly and positively

Audience: Managers and supervisors who have to deliver feedback and anyone who wants to be able to accept feedback from others calmly and positively.