The business environment in the UK is changing. The average age of the workforce is rising, women make up nearly half of the labour force, and ethnic minorities account for half the growth in the working age population. Customers are more diverse and technology has opened up the global market.
As the population and workforce changes, so does our Equal Opportunities legislation.
The Balance Equality and Diversity programme can help
For businesses today, it’s become essential that all employees understand equal opportunities legislation, what it means to them in their day-to-day working lives and the consequences of not complying with the law. It also makes good business sense to help people understand the benefits of a diverse workforce to the organisation and its customers.
Our dynamic and interactive equality and diversity programme provides employees with all the essential information surrounding equality and diversity legislation. This programme encourages employees to create an organisation and community where everyone has the chance to achieve their potential and make a contribution.
Custom-built to your specification
Our award winning custom development team can work with you to brand the programme with your organisational colours and identity, link to your intranet policy information and make specific changes to suit your organisation.
Engage your employees
The learning is delivered through a mix of questions, information pages, photostories, tutorials and case studies; plus by using animation and graphics our successful learning methodologies keep the employee engaged and motivated throughout the learning.
Demonstrating results
We automatically record each learner’s progress and scores providing you with a permanent record of compliance. Alternatively, integration with your SCORM compliant Learning Management System is available.
EQUALITY AND DIVERSITY FOR THE PUBLIC SECTOR
The Essentials
The essential concepts of diversity and equality, see a clear explanation of the laws and learn how to apply these concepts at work.
Equality in Action
How do you put equality into action? This section will help you consider equality and fair treatment when you work with your colleagues and deal with customers.
Working with Equality in Mind
Standards of conduct and behaviour expected of you, along with relevant policies.
Customer Care in a Diverse Environment
Although our community is diverse we need to provide excellent customer care to everyone. Find out the best ways to make our service accessible to all and appropriate for each customer.
Communicating with a Diverse Community
Find out how to make information accessible, look at different ways of communicating and choose the best form of communication for each situation.
EQUALITY AND DIVERSITY FOR THE PRIVATE SECTOR
The Essentials
The essential concepts of diversity and equality, see a clear explanation of the laws and learn how to apply these concepts at work.
Equality in Mind
Are your staff aware of how equality legislation affects their employment decisions? Are they aware of the standards of conduct they should follow and the kind of behaviour that will promote diversity and equality in their work place? Do they know what to do if they witness or are victims of harassment? This section covers these issues including the best practice around recruitment, training and development and promotion.
Customer Care in a Diverse Environment
Are your staff aware of how to deliver excellent customer service to all your customers? Do they understand how to make reasonable adjustments to avoid discriminating against customers with disabilities? Are they aware of the ways that minority groups might be denied access to your services because of their ethnicity, gender, or belief? This section covers the legislation and it talks about how to communicate clearly and successfully with all your customers.
