Online purchase options include: Single learner, Trainer/10 learners and interactive DVD.

Corporate licenses: from £14 pounds a learner please call 0845 456 0465 or fill in the box below for more information.

Course Description

Influencing Skills shows people how to look for win-win outcomes and plan how to achieve them. It helps them develop the communication skills to influence effectively when they are face-to-face with customers, peers and their team. When participants have mastered the art of influencing, they’ll think smarter, work smarter and achieve more.

Course Topics

Module 1 (66 mins) Achieving Win/Win Outcomes
Introduction: Expanding your Influence
Planning to Win/Win
Communicating Persuasively

Module 2 (25 mins) Influencing in Action
Influencing in Teams

Module 3 (32 mins) Influencing in Action
Influencing in Meetings
Putting it All Together

Learning Outcomes

Once participants have completed this programme, they will be able to make a bigger impact in business. Specifically they will be able to:

• Understand the influencing process and its associated skills and attitudes.
• Assess the accuracy of their five-step plan for win-win outcomes.
• Assess their influencing plan, the success of their analysis of blockers, floaters and champions, and their choice of influencing tactics.
• Identify thinking patterns and understand how to respond appropriately, use whole body listening, and recognise false realities.
• Establish rapport by identifying someone’s values and building trust.
• Use effective influencing strategies and tactics with teams at different stages of growth and with differing team member types.
• Plan to improve their influence in meetings with peers and customers.