Balance Learning has a number of generic and customisable off-the-shelf content available as e-learning, Interactive DVD, CD-Rom or classroom resources. The details of the e-learning and Interactive DVDs/CD-Roms can be found below. Programmes can be customised by using drill-down pages to include any further information in text form, links to external information or links to the intranet. Alternatively the text within the programme can be changed for an additional charge.

INFLUENCING SKILLS

Influencing Skills shows people how to look for win-win outcomes and plan how to achieve them. It helps them develop the communication skills to influence effectively when they are face-to-face with customers, peers and their team. When participants have mastered the art of influencing, they’ll think smarter, work smarter and achieve more.

Module 1 (66 mins) Achieving Win/Win Outcomes
Introduction: Expanding your Influence
Planning to Win/Win
Communicating Persuasively

Module 2 (25 mins) Influencing in Action
Influencing in Teams

Module 3 (32 mins) Influencing in Action
Influencing in Meetings
Putting it All Together

LEARNING OUTCOMES

Once participants have completed this programme, they will be able to make a bigger impact in business. Specifically they will be able to:

• Understand the influencing process and its associated skills and attitudes.
• Assess the accuracy of their five-step plan for win-win outcomes.
• Assess their influencing plan, the success of their analysis of blockers, floaters and champions, and their choice of influencing tactics.
• Identify thinking patterns and understand how to respond appropriately, use whole body listening, and recognise false realities.
• Establish rapport by identifying someone’s values and building trust.
• Use effective influencing strategies and tactics with teams at different stages of growth and with differing team member types.
• Plan to improve their influence in meetings with peers and customers.