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Course Description

Problems come in every size, shape and colour imaginable and they often arrive when you least expect them. How an organisation responds to the unexpected and the decisions it takes can make a big difference to its competitive edge. The ability to solve problems, whether individually or in a team, is an important skill for today’s managers.

Problem Solving and Decision Making is based on a simple 6 step process which includes a range of techniques for analysing the problem, generating and evaluating solutions, and deciding which solution to implement. It highlights behaviours and mindsets that assist individuals or teams during the problem solving process, and behaviours and mental blocks to avoid. It provides participants with a consistent approach to solving problems and stopping them happening again.

Course Topics

Module 1: Getting Started
Thinking Smart
Six Steps to a Solution

Module 2: The Six Step Process
Define the Problem
Decide Problems to Tackle
Generate Solutions
Evaluate Options
Choose Your Solution
Plan and Implement

Key Learning Outcomes

Once students have completed this programme, they will understand why being able to solve problems is a core competence in today’s workplace. Specifically they will be equipped to:

• Know how to use different thinking styles in order to solve problems and identify mental blocks to thinking creatively.
• Get from problem to solution in a consistent and predictable way, and foster a positive approach to solving problems in team members.
• Define a problem by clarifying what they will achieve, what the current situation is, and the root causes of the problem.
• Know when and how to use techniques such as Pareto and Force Field Analysis.
• Know how to generate many ideas; provoke their thinking; change their perspective; make new connections – and recognise mental blocks to creative thinking.
• Know how and when to use techniques such as applying a broad filter, criterion review, pros and cons, and ideas categorisation, to evaluate ideas fairly and consistently.
• Identify common pitfalls in making decisions, know when and how to use decision making methods such as reaching consensus.
• Create a clear implementation overview and know how best to communicate the plans to key stakeholders.

Special Features

Video case study examples set in different industries provide participants with opportunities to observe, analyse and evaluate problem solving in action.