Set Performance Expectations

Whether it’s increasing sales or expanding a customer base, businesses and organisations have strategic goals they must reach if they are to succeed. Managers and supervisors need to ensure that they and their teams are doing their part to make these goals a reality.

This course will help you see how to identify and set performance standards for your employees’ jobs, and see how they contribute to objective setting. You will see how to analyse and evaluate “good” performance objectives and you will see the value of linking performance standards to rewards, (or to other consequences).

Module 1 (35 mins) Set Performance Expectations
Defining Expectations
Establishing a Clear Understanding

Module 2 (22 mins) Set Performance Expectations
Performance Outcomes

LEARNING OUTCOMES

Once you have completed this course, you will understand the role of performance management in creating a high performance culture. Specifically you will be able to:

• Identify and set performance standards and understand how these contribute to setting performance objectives
• Analyse and evaluate ‘good’ performance objectives
• Understand the value of linking performance standards to rewards (or to other consequences)
• State why establishing a clear understanding of expectations is crucial to effective Performance Management
• Describe what outcomes—physical and tangible—you should expect to achieve during an expectation-setting meeting
• Outline the process of establishing a clear understanding of expectations
• Understand why the Performance Management process should be followed—recognise the benefits for the staff/employee as well as for yourself
• Recognise the importance of understanding outcomes to staff/employee motivation
• Understand the need to link outcomes and performance
• Understand ways to link outcomes to standards of performance
• Design outcomes to motivate employees
• Understand the importance of equity and expectancy when designing performance rewards

Audience: First line managers, project managers and team leaders.