This course will equip you with effective techniques for monitoring performance and helping people realise their potential. And it will help you build a team of skilled and capable people who are focused on success.

Click on the icons below to view details of the course in your chosen delivery method.

Module 1 (38 mins) Monitoring Performance
Day to Day
Giving and Receiving Feedback

Module 2 (28 mins) Managing Performance
Solving Problems

Module 3 (20 mins) Managing Performance
Developing Performance

Key Learning Outcomes

Once participants have completed this programme, they will understand the role of performance management in creating a high performance culture. Specifically they will be able to:

Create a simple, sustainable system of day-to-day relationship building, observation and
performance documentation.
Adjust their Performance Management style to suit their employee’s stage of growth and
experience.
Identify constructive and negative feedback and their effects.
Frame feedback constructively, and alter it to suit the individual’s style.
Encourage self-discovery and problem solving on the part of the employee.
Approach receiving feedback calmly and positively.
Identify what triggers adult/child/parent behaviour in themselves.
Guide their own and employee behaviour towards adult-adult interactions.
Approach problem solving in a systematic and positive way.
Understand how to deal with denial and emotional responses from employees.
Identify ways to keep the problem solving meetings productive.
Recognise effective ways of explaining the consequences of no or low performance improvement.
Understand why regular monitoring is crucial to sustain performance improvement.
Understand their options for improving performance for employees who exceed expectations, meet expectations or do not meet expectations.

Balance Learning Classroom Resource Packs have been designed to make it easy for trainers and line managers to deliver classroom sessions to help students develop skills and understanding. Each pack includes:

A Workshop Guide
Reproducible Student Handouts
DVD or CD-Rom containing slides and video clips

For more information about our Classroom Resource Packs please click here.

The Performance Management workshop pack complements all three courses in Performance Management Suite. The workshop is split into 2 main parts, each of which can be run on a stand-alone basis or as a complete workshop if using
the workshop to support a mix of the courses.

The purpose of this workshop is to give participants an opportunity to develop and practise the skills they need to successfully use Performance Management. It will help participants develop their skills through constructive peer and trainer feedback, gain practical experience using a Performance Management model and increase their confidence to use Performance Management.

Sessions include:

Introduction: What's in it for you?
Defining Expectations
Establishing a Clear Understanding
Giving and Receiving Feedback
Problem Solving
Developing Performance
Performance Evaluation
The Performance Review
Performance Outcomes

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Our unique three-step approach is the flexible blend of the above e-learning, CD-Rom or DVD learning with our dynamic classroom techniques and practical workplace activities. Our blended process is flexible and its components can be used in a variety of combinations.

This training blend can be scheduled and automated by our easy-to-use piece of software, The Balance Portal, which has an optional 360° feedback module. Alternatively, online components can be used within a SCORM compliant LMS.

During the Action activities, the emphasis is very much on helping the participant use opportunities within their normal working environment to implement their new knowledge and or skills. They will be building confidence outside the protected environment of the classroom sessions.

Participants are assigned Action Dimension™ Activities at regular intervals via email. This is the trainer’s opportunity to support the participants as they take the knowledge and skills they’ve learned and apply them to real workplace situations.

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