This course helps participants identify win-win outcomes and plan how to achieve them. It helps them develop the communication skills, strategies and understanding to influence effectively when they are face-to-face with customers, peers and their team. When participants have mastered the art of influencing, they’ll think smarter, work smarter and achieve more.
Click on the icons below to view details of the course in your chosen delivery method.
Module 1 (66 mins) Achieving Win/Win Outcomes
Introduction: Expanding your Influence
Planning to Win/Win
Communicating Persuasively
Module 2 (25 mins) Influencing in Action
Influencing in Teams
Module 3 (32 mins) Influencing in Action
Influencing in Meetings
Putting it All Together
Key Learning Outcomes
Once participants have completed this programme, they will be able to make a bigger impact in business. Specifically they will be able to:
- Understand the influencing process and its associated skills and attitudes.
- Assess the accuracy of their five-step plan for win-win outcomes.
- Assess their influencing plan, the success of their analysis of blockers, floaters and champions, and their choice of influencing tactics.
- Identify thinking patterns and understand how to respond appropriately, use whole body listening, and recognise false realities.
- Establish rapport by identifying someone’s values and building trust.
- Use effective influencing strategies and tactics with teams at different stages of growth and with differing team member types.
- Plan to improve their influence in meetings with peers and customers.
Balance Learning Classroom Resource Packs have been designed to make it easy for trainers and line managers to deliver classroom sessions to help students develop skills and understanding. Each pack includes:
- A Workshop Guide
- Reproducible Student Handouts
- DVD or CD-Rom containing slides and video clips
For more information about our Classroom Resource Packs please click here.
The purpose of this workshop is to help participants feel confident to use influencing in their workplaces by giving them an opportunity to develop and practice their influencing skills.
Sessions include:
- Introduction Session: What’s in it for you?
- Your Project: Planning to win/win
- Communicating Persuasively
- Teams and Meetings
- Closing Session
Our unique three-step approach is the flexible blend of the above e-learning, CD-Rom or DVD learning with our dynamic classroom techniques and practical workplace activities. Our blended process is flexible and its components can be used in a variety of combinations.
This training blend can be scheduled and automated by our easy-to-use piece of software, The Balance Portal, which has an optional 360° feedback module. Alternatively, online components can be used within a SCORM compliant LMS.
During the Action activities, the emphasis is very much on helping the participant use opportunities within their normal working environment to implement their new knowledge and or skills. They will be building confidence outside the protected environment of the classroom sessions.
Participants are assigned Action Dimension™ Activities at regular intervals via email. This is the trainer’s opportunity to support the participants as they take the knowledge and skills they’ve learned and apply them to real workplace situations.
